Shipping policy
Thank you for visiting and shopping! The following terms and conditions constitute our Shipping Policy.
## 1. Processing Time
All orders are processed within **1-3 business days**. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
## 2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We primarily ship using **USPS (United States Postal Service)** standard shipping methods.
* **Shipping Method:** USPS Standard Shipping (First-Class Mail / Ground Advantage)
* **Estimated Delivery Time:** 3-5 business days
* **Shipping Cost:** Calculated at checkout
*Delivery delays can occasionally occur.*
## 3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your **USPS tracking number(s)**. The tracking number will be active within 24 hours. You can track your package directly through the [USPS Tracking Portal](https://tools.usps.com/go/TrackConfirmAction_input).
## 4. Customs, Duties, and Taxes
Our business is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
## 5. Damages
Our business is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
## 6. Incorrect Shipping Addresses
We are not responsible for delivery failures due to incorrect or incomplete shipping addresses provided during checkout. Please double-check your shipping details before finalizing your order.
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*For any questions regarding your delivery, please contact us at heylizzy@pitterpatterdisciples.com